Shipping and Delivery

Fast shipping throughout Australia with competitive pricing.

Australia wide delivery

We ship to any address in Australia. All products that are in stock and paid by credit card are dispatched as soon as possible. Orders made via bank transfer are dispatched once funds have cleared. Standard delivery timeframes to Sydney, Melbourne and Brisbane are between 3 - 5 business days. Regional areas, other towns and cities may take up to 10 business days.

All deliveries are to the kerbside or street level only. In the event that there are additional delivery requirements, please contact us for a quote as additional charges will apply.

All deliveries take place during standard business hours. If you are unable to accept a delivery please let us know because additional re-delivery charges will apply.

Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.

Faults, damage and returns

Please check your delivery on arrival and tell us about any transit damage or fault as soon as possible, ideally within 7 days, with photos and a short description. Reporting early helps us inspect and fix the problem quickly. It does not limit your rights under the Australian Consumer Law.

Email warranty@heqs.com.au. See our Terms and Conditions for returns, cancellations and warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Bulk order?

At HEQS Commercial we're here to save you time and money while offering fast delivery. If you have a bulk order, get in touch with us so we can offer you the most competitive shipping prices in Australia.

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